“The bigger challenge is we’ve got to have more, better and maybe harsher enforcement action by the regulators. I know there doing the best they can, they have limited staff and limited budget, so I’m not really beating on those guys— I’m just saying since we’re seeing this expansion of telemarketing calls to people that are on the Do Not Call list, one way at least to correct that is you start enforcing these rules by penalties and fines,” he said.
Easy to complain
Stalnaker also thinks consumers need a seamless and easy way to file complaints to the FTC, because many times, once an unwanted call is received; it’s rare that a person contacts the government agency immediately after.
With PrivacyStar, you don’t have to remember details of the unwanted call, which allows consumers to provide better and more accurate information to the FTC, says Stalnaker.
“In seconds you can hit 'I want to file a complaint,' and we capture the data, so we know the time the phone call happened, we know who it was that called you, we know the phone number--so the quality of data coming through from us is very, very pure.”
PrivacyStar is made for the Android and Blackberry with limited functionality on iPhones. More features are also supposed to be added by the start of next year, like a parental control component that allows parents to better communicate and monitor their child through their smartphone. The app can be downloaded at Google Play and the Apple app store.
Currently the app has 850, 000 users and blocks about 1 million calls per day, says Stalnaker.
Story provided by ConsumerAffairs.