Bluefield Daily Telegraph, Bluefield, WV

February 18, 2013

Southern W.Va.’s Frontier customers drop connection

Bluefield Daily Telegraph

BLUEFIELD — Many Internet users in Bluefield and other communities of southern West Virginia, who use Frontier as their Internet provider, found themselves out of the loop much of the day on Sunday as a result of an unexpected service interruption.

A recording on Frontier’s Internet Service 24-hour-per-day Technical Support line advised that “as of 1:30 p.m.,” on Sunday, Frontier was aware of an Internet service interruption in and around Bluefield and Charleston. The Bluefield Daily Telegraph, along with other local businesses and residential customers spent an afternoon without Internet.

“We are having a transport problem between Charleston and Bluefield that has caused a significant number of customers in the Bluefield and surrounding area to lose Internet service,” Dan Page, West Virginia media relations spokesperson for Frontier said. “We don’t know many total customers do not have service at this time,” Page said at about 6:15 p.m.

For the Daily Telegraph, a business that relies heavily on Internet access, the delay was cause for some mid-afternoon shuffling. Kelly Stevenson, Telegraph IT manager, set up a cellular hot spot for wireless Internet, and connected three computer stations to wireless Internet to enable the news, sports and obituary departments to continue working.

While most law enforcement agencies in the area appeared to function smoothly without Internet service. A dispatcher with the McDowell County 911 center in Welch said the loss of service made it difficult for dispatchers to check wants and warrants for individuals, but she said it did not cause any problems.

Internet service was back online at 7 p.m. Page did not know the exact location where the problem occurred, but said technicians “were working on some fiber.”

— Contact Bill Archer at