Bluefield Daily Telegraph, Bluefield, WV

Latest Updates

September 10, 2013

W.Va. American Water corrects billing errors

CHARLESTON — About 49,000 West Virginia American Water customers’ monthly bills have been adjusted to correct billing errors.

The company notified affected customers in late August that the errors occurred after it transitioned to a new billing software system in May.

West Virginia American Water spokeswoman Laura Jordan tells the Charleston Daily Mail that the adjustments will appear on affected customers’ next regular monthly bills.

Some customers will receive a credit. They were billed for 36 or more days of water service. The company’s required monthly bill cycle is 25 to 35 days.

Other customers will see an additional charge. A surcharge paid to local government entities was inadvertently left off these customers’ bills.

Jordan says the surcharge error affected about 1,000 customers.

1
Text Only
Latest Updates
AP Video
Looming Demand Could Undercut Flight Safety Raw: 2 Shells Hit Fuel Tank at Gaza Power Plant Raw: Massive Explosions From Airstrikes in Gaza Giant Ketchup Bottle Water Tower Up for Sale Easier Nuclear Construction Promises Fall Short Kerry: Humanitarian Cease-fire Efforts Continue Raw: Corruption Trial Begins for Former Va Gov. The Carbon Trap: US Exports Global Warming UN Security Council Calls for Gaza Cease-fire Traditional African Dishes Teach Healthy Eating 13 Struck by Lightning on Calif. Beach Baseball Hall of Famers Inducted Israel, Hamas Trade Fire Despite Truce in Gaza Italy's Nibali Set to Win First Tour De France Raw: Shipwrecked Concordia Completes Last Voyage Raw: Sea Turtle Hatchlings Emerge From Nest Raw: Massive Dust Storm Covers Phoenix 12-hour Cease-fire in Gaza Fighting Begins Raw: Bolivian Dancers Attempt to Break Record Raw: Israel, Palestine Supporters Rally in US
Business Marquee
College Sports
Pro Sports
Facebook